Patient Engagement
The front office, and the agent that runs it
Everything that happens between the practice and a patient outside the chair: the call, the booking, the reminder, the recall, the record. FrontDesk operates it.
- WhatsAppchat and reminders
- Emailconfirmations, receipts
- Phoneanswered after hours
- SMSrecalls and follow-ups
One patient record
Live practice record
- Response timemedian, inbound
- Booking conversionfrom calls
- Recall performancebooked on time
A. MansourActive34 y · MRN 2848A6F1 · Riyadh branch
- CoverageBupa · active
- AllergiesPenicillin
- BalanceSAR 0.00
- Mar 2024Scale and polishHygiene
- Sep 2024Composite · 46Dr Reyes
- Feb 2025Six-point perioHygiene
- Aug 2025Recall dueScheduled
Five capability areas
The front office, end to end.
Everything between the practice and a patient outside the chair: the call, the booking, the reminder, the message, the recall, the record.
Communications
- Omni channel inboxPhone, WhatsApp, SMS and email arrive as one thread against the patient, so nobody works from a separate mailbox.
- Conversation historyThe whole exchange stays on the record, so whoever picks it up can see what was already said.
- Attachments in threadX-rays, forms and photos sit in the conversation they belong to rather than in a shared drive.
- Staff messagingInternal chat with presence and read receipts, so the question shouted across the corridor is answered on the record.
- Notifications and remindersPrompts to the patient and to staff, triggered by the record rather than by someone remembering.
Multi-provider scheduling
- Multi-provider, multi-branch diaryOne diary across every clinician and every site, so a booking never depends on which branch someone happens to be looking at.
- Day, week and month viewsThe same diary at three zoom levels: today's chairs, the week's shape, the month's load.
- Availability check before bookingA slot is confirmed genuinely free before it is offered, so a double booking cannot be made.
- Calendar blockingHours the practice or a provider does not work are held closed, so nothing can land in them.
- Appointment lifecycleBooked, confirmed, arrived, completed or cancelled — each status recorded, so the diary reflects what really happened.
Online appointment booking
- Public booking linkA link the practice publishes on its site or in a message, opening the real diary rather than a request form.
- Existing patient identificationReturning patients are matched to their record, so the booking lands on the right history.
- New patient self-registrationFirst-time patients register themselves and arrive with their details already captured.
- Provider selectionPatients choose the clinician they want, within that clinician's genuine availability.
- Live availability and confirmationOnly open slots are shown, and the confirmation is issued before the patient leaves the page.
Automated recall
- Interval-based recallRecall intervals live on the clinical record, so the six-month review is scheduled by the chart rather than by memory.
- Missed-appointment recallA no-show triggers its own follow-up instead of quietly disappearing from the diary.
- Manual recallStaff can add a recall by hand when a case needs a specific follow-up.
- Recall worklistEvery recall tracked from pending to contacted to rebooked or dismissed, so the list can be worked rather than guessed at.
- Rebooking attributionA rebooking stays linked to the recall that produced it, which is what makes recall measurable at all.
Patient records
- Registration and demographicsCaptured once at registration and reused everywhere the patient appears.
- Patient profileOne place holding who the patient is, what they have had done and what is still outstanding.
- AttachmentsDocuments, images and consents filed against the patient rather than in a folder someone maintains.
- Unified activity timelineEvery call, message, visit and change in one chronological view of the record.
Engagement reporting
- Inbound response timeHow long patients wait for a reply, measured from the record rather than estimated after the fact.
- Booking conversionWhat share of inbound calls and messages actually became a booked appointment.
- Recall performanceHow many recalls were contacted, and how many of those turned into a visit.
- Autonomous handlingThe proportion of interactions FrontDesk completed without a person stepping in.
The agent on this module
FrontDesk answers when the practice cannot.
It works the live diary under the same permissions as your staff, verifies identity before reading anything, and hands off rather than guessing.
FrontDesk
Autonomous patient communication
- Identifies an existing patient or registers a new one
- Books, reschedules and cancels against the live diary
- Checks availability and quotes pricing
- Reads treatment history and billing information
- Answers questions about the clinic
- Escalates to a person, then ends the call
See what an AI-operated practice looks like
The full workflow from the first call to the closing entry.
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